Transportation Information
- Company Information
This policy applies to orders placed through:
Brand: Verdesnip
Company: Eqinto S.à r.l.
Website: www.verdesnip.com
Email: gardening@verdesnip.com
Phone: +352 691382531
Registered Address: 17 Rue de Rochefort, 2431 Beggen, Luxembourg
Registration Number: LU27513031 B193932
- General Scope
We process and deliver orders across European destinations using established international carriers, including DHL, FedEx, and UPS Priority services.
All deliveries are handled in accordance with applicable Luxembourg and European Union commercial and consumer protection regulations.
- Order Processing
Once an order has been confirmed, it is normally prepared for dispatch within 1–3 business days.
Processing times may vary depending on order volume and operational conditions.
- Shipping Methods & Delivery Timeframes
We work with DHL, FedEx, and UPS Priority services for cross-border deliveries within Europe.
Estimated delivery time: 5–10 business days after dispatch
Delivery timeframes are estimates and may vary depending on destination, customs procedures (where applicable), and carrier operations.
- Shipment Tracking
Once an order has been dispatched, a tracking number is provided by email to the address supplied at checkout.
Tracking updates are generally issued at key stages, including:
Dispatch confirmation
Arrival at sorting facilities
Out for local delivery
Final delivery confirmation
- Delivery Monitoring & Delays
If a shipment exceeds the expected delivery timeframe, we will coordinate with the relevant carrier to review the status.
Depending on the outcome of the carrier investigation and the specific circumstances of the order, a resolution may include reshipment or reimbursement.
- Shipping Origin
All orders are dispatched from:
17 Rue de Rochefort, 2431 Beggen, Luxembourg